The Small Print...
1. Introduction
Welcome to the Persona Health website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions, which govern our relationship with you regarding online bookings, telehealth, InjuryQR access, and other services.
2. Use of Website
This website is intended for general information and service access. You agree to use this website only for lawful purposes and not to disrupt or interfere with its security, services, or content.
3. Online Bookings & Payments
Booking Availability: Online bookings are offered subject to availability.
Fees: Prices for services are listed in AUD and include GST unless otherwise stated.
Payment Methods: We accept online payments for services via secure third-party processors.
Appointment Confirmations: Bookings are confirmed once payment is received or processed, where applicable.
3a. Authority and Liability for Business Bookings
By making a booking through the Persona Health website, the individual confirms that they are either:
(a) The person receiving the service and accepting full personal financial responsibility, or
(b) An authorised representative of a company or organisation, with the authority to book services on its behalf and bind that organisation to payment for all fees and charges arising from the appointment.
If a booking is made on behalf of a business, the company is liable for all associated costs, including cancellation or non-attendance fees, regardless of whether the individual was explicitly authorised internally, unless notice of unauthorised use is given in writing prior to the appointment.
Persona Health will assume that any booking made using the company's name, contact details, or reference is authorised, unless advised otherwise in advance.
4. Cancellations, Rescheduling & No-Show Policy
Cancellations or Rescheduling: Must be made with at least 24 hours’ notice.
Late Cancellations / No-Shows: A fee of 50% of the service cost or $110 + GST (whichever is greater) will apply.
Exceptions: Extenuating circumstances may be considered at our discretion.
5. InjuryQR and Digital Tools
Persona Health offers access to InjuryQR.com, a digital injury triage and management platform. By using InjuryQR:
You agree not to misuse or reverse-engineer the platform.
Advice provided is for guidance only and does not replace in-person medical care.
Access may be restricted or revoked if misused.
6. Privacy and Data Collection
We take privacy seriously. Information collected via our website (including bookings, quote requests, form submissions, and InjuryQR data) is handled in accordance with our Privacy Policy
and complies with the Australian Privacy Principles.
Health and personal data may be collected for clinical or administrative purposes.
All submissions are stored securely and accessed only by authorised staff.
7. Health Content & Medical Disclaimer
Any content or information on this website is for informational purposes only and should not be considered professional medical advice.
You should always seek personalised advice from a qualified healthcare professional.
Use of telehealth or online tools does not replace the need for in-person assessment unless stated.
8. Third-Party Links and Affiliates
Our site may include links to third-party websites such as InjuryQR.com, partner clinics, pathology providers, and other health services. Persona Health is not responsible for the content or privacy policies of those websites and does not endorse them unless explicitly stated.
9. Limitation of Liability
Persona Health will not be liable for any loss, injury, or damage arising from:
Use of this website or the information contained within.
Delay or failure in receiving services due to incorrect contact information or missed appointments.
Use of InjuryQR or telehealth platforms without follow-up care.
10. Intellectual Property
All content on this site, including logos, text, software, and images, is the property of Persona Health or licensed to us. Reproduction or redistribution is prohibited unless expressly authorised.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes arising from use of this website will be subject to the exclusive jurisdiction of the courts in NSW.
12. Contact Us
If you have questions regarding these terms, please contact:
Persona Health Pty Ltd
Email: info@personahealth.com.au
Phone: (02) 8000 1980
Address: U 17, 423 Church Street, Parramatta NSW 2150
